Support

We are here to help.

Contact us

Write to firenze@firenzeprogramacao.com.br. We reply within 7 business days — usually much sooner.

To speed things up, tell us:

• the email registered on your account;
• your device and operating system (for example, iPhone 13 on iOS 18);
• what happened, with a screenshot if possible.

Reporting a user

• Block: open the person's profile and tap block. They stop seeing you and are not told.
• Report: use the report option on the profile or in the conversation. We investigate every report.

If you are in immediate danger, contact your local emergency services. In Brazil, dial 190 for the police, 180 for the Women's Helpline and 100 for the Human Rights Hotline.

Frequently asked questions

Do I have to pay to use Quirky?

No. In this version everything is free and paid features are disabled.

How do I export my data?

Go to Settings → Export my data.

How do I delete my account?

Go to Settings → Delete account. Full steps at delete account.

Why was my photo rejected?

Images go through automated moderation before becoming visible. If you think it was a mistake, request human review by email — that is your right.

I forgot my password.

On the sign-in screen, tap recover access and follow the email we send. If you signed in with Google or Apple, use the same button you used the first time.

Who we are

FIRENZE PROGRAMAÇÃO DE SITES E APLICATIVOS LTDA.
CNPJ 66.777.790/0001-24
Avenida Paulista, 2073, Suite 2220 — Bela Vista, São Paulo/SP, 01311-940, Brazil
firenze@firenzeprogramacao.com.br